Learning TripO

How to Search Hotels on TripO

TripO offers several search modes: You may perform search by: - IATA Airport/City Codes (Recommended) - City Name - Full Hotel Name Note: Only search by IATA Airport/City Codes/City Name enables chain filters Search automatically: - Expands up to 75-mile radius - Can displays in a map view (in next step) - Shows all hotels, without filtering by chain

Viewing Room Categories & Rates

When selecting a hotel, TripO displays: 1. Room images (not always accurate) 2. AI-extracted room name (verify manually) 3. Rate name 4. Rate description (official source — always check this) 5. Cancellation policy 6. Commission amount (agents only) 7. Total price (taxes/fees included) ⚠️ Important: Always rely on the rate description for accurate room details.

How to Complete a Booking

Step-by-Step Booking Workflow 1. Fill guest information - Must match government ID exactly - You can use your own email/phone to receive confirmations 2. Enter loyalty membership number - Some rates require a loyalty number - Incorrect numbers may cause reservation failures (Important!) 3. Provide payment details - Guest’s card or agent’s card is accepted - TripO identifies card types supported by the hotel 4. Review cancellation policy/commissions - Mandatory before proceeding - Commissions are showing for reference only. 5. Submit booking