Managing Rewards & Withdrawals

The Rewards Withdrawal section in TripO allows FT Network agents/ICs to receive their earned commissions from completed hotel bookings.
To ensure smooth withdrawals and avoid delays, follow the complete workflow below.

A. Understanding How Rewards Work

Before withdrawing, note the following:

• Rewards are generated only after eligible bookings are completed and verified by the hotel.

• Rewards appear in Rewards History along with booking references, amounts, and status.

• You must add and verify your bank information before your first withdrawal.

• Bank details must match your legal identity documentation.

B. Step-by-Step Withdrawal Workflow

Step 1 — Navigate to Rewards History

1. Log into your TripO agent account.

2. Look at the top navigation bar.

3. Click “Rewards History”.

   • This page displays all accumulated commissions, pending rewards, released payouts, and transaction logs.

Step 2 — Start a Withdrawal

1. Once on the Rewards History page, find the “Withdraw” button displayed near the top.

2. Click “Withdraw” to begin the payout request process.

3. If you have never added a bank account, the system will prompt you to set one up first.

Step 3 — Go to Bank Settings

1. On the withdrawal prompt, click “Bank Settings” or navigate to it via your account menu.

2. This section allows you to:

   • Add a new bank account

   • View existing accounts

   • Set a default payout method

   • Edit pending account information (if allowed)

Step 4 — Add Your Bank Account Information

You will be asked to provide detailed banking information. The fields may include:

• Bank Name

• Account Holder’s Full Name (must exactly match your legal name)

• Account Number

• Routing Number / SWIFT Code (depends on country)

• Account Type (Checking / Savings, for U.S. accounts)

• Bank Address (if required for international transfers)

• Your Residential Address (for compliance verification)

⚠️ Critical Requirement:
The Account Name MUST MATCH your legal name exactly — otherwise your payout may be delayed or rejected by the payment processor.

Step 5 — Submit the Bank Account for Review

1. After entering all details, click “Add Account”.

2. Your bank details will be submitted to the internal compliance & payout team.

3. Processing typically takes 1–3 business days, depending on your region.

4. During this period, your account will show a Pending Verification status.

You will NOT be able to withdraw until the bank account is approved.

Step 6 — Perform an Actual Withdrawal

Once your bank info is approved:

1. Return to Rewards History.

2. Click “Withdraw” again.

3. Enter the amount you want to withdraw (full or partial).

4. Confirm your withdrawal request.

5. You will receive a confirmation email or in-system notification.

C. After the Withdrawal — What Happens Next?

Processing Time

• Withdrawals generally take 3–7 business days depending on:

  • Your country

  • Banking system

  • Holidays/weekends

• Larger amounts may require additional verification.

Tracking the Payment

Within the Rewards History page, each withdrawal is shown with a status such as:

• Pending

• Processing

• Completed

• Failed (rare; usually due to incorrect bank info)

If a payment fails, you will be asked to update your banking information.

D. Important Notes & Best Practices

1. Keep bank information up-to-date

If you switch banks or change account numbers, update your Bank Settings before initiating any withdrawal.

2. Ensure identity consistency

Your FT Network onboarding identity, bank account holder name, and TripO profile name should match.

3. Avoid frequent small withdrawals

Some agents prefer accumulating several commissions before withdrawing to minimize bank transaction fees.

4. Monitor commissions for accuracy

If a commission seems missing or incorrect:

• Contact support@tripo.cc

• Provide booking ID, hotel name, and stay dates

5. Do NOT cancel bookings outside TripO

If a booking is modified/cancelled through the hotel directly, TripO may not track your commission